Knowledge Base

Glossary

Plain-English definitions for the terminology used across HengHeng2.

Account Verification: Account Verification is the step where you confirm your identity with ID and proof of address to enable full account features.
Auto Spin: Auto Spin allows you to set the slot to spin automatically for a chosen number of rounds without pressing the button each time.
Bonus Code: Bonus Code is a short alphabetic or numeric string you enter to claim a specific promotion.
Cashback: Cashback is a refund of a portion of your losses, usually credited as a bonus with wagering conditions.
Demo Mode: Demo Mode lets you play games for free using virtual credits so you can try them without risking real money.
Deposit Limit: Deposit Limit is a cap you set on how much money you can deposit into your account within a chosen period.
Free Spins: Free Spins are bonus rounds that let you spin the slot reels without using your own money, often triggered by scatter symbols.
Game Provider: Game Provider is the company that creates and supplies the casino games available on the platform.
House Edge: House Edge is the built-in advantage the casino has in each game, expressed as a percentage of each bet.
KYC (Know Your Customer): KYC is the process of verifying your identity with documents to prevent fraud and comply with regulations.
Live Dealer: Live Dealer is a real person streaming card or roulette games in real time, adding a human touch to online play.
Loyalty Points: Loyalty Points are earned each time you play and can be exchanged for bonuses, free spins, or other rewards.
Minimum Deposit: Minimum Deposit is the smallest amount required to fund your account to claim a bonus or start playing.
Paylines: Paylines are the predetermined lines across the reels where matching symbols must land to produce a win.
Progressive Jackpot: Progressive Jackpot is a prize pool that grows each time the game is played and can be won randomly or by a special combination.
Responsible Gambling: Responsible Gambling refers to practices and tools that help you stay in control of your gaming habits.
RNG (Random Number Generator): RNG is the software that ensures game outcomes are random and fair, preventing any manipulation.
RTP: RTP stands for Return to Player; it's the percentage of total bets a game pays back to players over time.
Scatter Symbol: Scatter Symbol is a special symbol that can unlock free spins, bonuses, or multipliers regardless of its position on the reels.
Self-Exclusion: Self-Exclusion is a feature that lets you temporarily or permanently block your account from logging in.
Sign-Up Bonus: Sign-Up Bonus is a welcome reward offered to new players, often a match on the first deposit or a set number of free spins.
Volatility: Volatility describes how often and how much a slot pays out; high volatility means bigger but rarer wins.
Wagering Requirement: Wagering Requirement is the number of times you must bet the bonus amount before you can withdraw any winnings.
Wild Symbol: Wild Symbol acts like a joker, replacing most other symbols to create winning combinations.
Withdrawal Limit: Withdrawal Limit is the maximum amount you can cash out within a set time frame, often set by the platform.